Returns, Exchange & Cancellations

At Thea, every order is a labour of love — handpicked, wrapped with love, and shipped with the warmth of someone who truly wants it to reach you perfectly. If your experience was anything less than that, please know we take it personally and we are here to help.

 

ELIGIBILITY FOR RETURNS & EXCHANGES

TIMEFRAME

All return and exchange requests must be raised within 48 hours of delivery. Requests made after this window will unfortunately not be entertained.

CONDITION OF THE ITEM

Items must be returned unused, unworn, and unwashed — with all original tags, packaging, and invoice intact. We will not be able to process a return or exchange if the item has been used or the packaging is missing.

UNBOXING VIDEO — MANDATORY

An unboxing video is compulsory for all return and exchange requests. The video must start from the sealed, unopened package and clearly show the shipping label and the full contents as they are unboxed.

Please note: Without a valid unboxing video, we will not be able to process your request — no exceptions. This protects both you and us. Not sure how to record it? Refer to our demo video on the Shipping & Delivery page for guidance.

How to Raise a Request

Follow these three steps and we will take it from there.

01  Inform

Contact us within 48 hours of delivery at support@theaofficial.in with your order number, the reason for your request, and your unboxing video. We will review and respond within 24–48 hours.

02  Ship it back

Once your request is approved, ship the item back to us in its original packaging within 5 days of approval. Please use a reliable courier service and share the tracking details with us. The cost of return shipping is borne by the customer.

03  Resolution

Once we receive and verify the returned item, we will process your store credit or exchange within 7–10 business days. You will be notified as soon as it is done.

REFUNDS & STORE CREDIT

REFUND OPTIONS BY ORDER VALUE

ORDERS BELOW ₹12,000 Store credit — 100% of order value, valid for 1 year from date of issue Exchange — for a different size only, subject to availability

ORDERS ABOVE ₹12,000 Refund to original payment method — full amount minus ₹[X] processing fee Store credit — 100% of order value, valid for 1 year from date of issue

 

EXCHANGES

If you would like to exchange an item for a different size, we will ship the replacement once the original item is received and passes our quality check. Please note that exchanges are permitted only once per order — we are unable to process a second exchange on the same item. Replacement delivery takes 7–10 business days and is subject to availability.

SALE ITEMS

Items purchased during a sale are eligible for a size exchange (subject to availability) or store credit only, within 48 hours of delivery. We encourage you to review our size guide carefully before purchasing — and if you're unsure, please reach out to us before placing your order. We're always happy to help you find the right fit.

 

ORDER CANCELLATIONS

BEFORE DISPATCH

If you wish to cancel your order, please contact us immediately at support@theaofficial.in. We will do our best to accommodate your request before the order is dispatched.

AFTER DISPATCH

Once your order has been dispatched, no cancellations will be entertained. You may raise a return request once the order is delivered, in line with our returns policy above.

COD ORDERS

For Cash on Delivery orders, a cash-handling and shipping charge of ₹125 is applicable. This will be reflected at checkout before you confirm your order. We may also reach out for order confirmation before dispatching — please ensure your contact details are accurate so we can get in touch with you promptly.

Questions? Write to us at support@theaofficial.in — we're always happy to help.