Shipping policy

Everything you need to know about how your order reaches you.

Your Order

Where We Ship

We currently ship across India – to all pin codes (Pan India). If you are unsure whether we deliver to your area, feel free to reach out to us before placing your order.

Order Processing

Once your order is placed, we take 1–2 working days to process and pack it carefully. You will receive an email confirmation as soon as your order is dispatched. If there is any delay due to unforeseen reasons, we will let you know promptly.

Order Tracking

As soon as your order is dispatched, we will send you an email with your AWB (tracking) number and a live tracking link. You can use this to follow your order every step of the way.

Delivery

Delivery Timelines

We dispatch with care, and our logistics partners work to deliver within 3-4 days for metro cities & 6-7 days for non metro cities. In the rare event of a delay, your tracking details – sent to your registered email ID – will always keep you in the loop.

Failed or Returned Deliveries

If a delivery attempt is unsuccessful, our courier partner will try again. If the order is returned to us due to non-delivery, we will reach out to you to arrange re-shipment. Additional shipping charges may apply for re-dispatched orders.

Shipping Charges

• Free Shipping: On all prepaid orders above ₹10,000.
• Standard Shipping: A flat fee between ₹150 and ₹200 applies on orders below ₹10,000, depending on the delivery state.

All applicable charges will be shown clearly at checkout before you confirm your order – no surprises.

In Case of Transit Damage

We take great care in packing every order. However, if your package arrives damaged or tampered, please do not accept it – and contact us immediately at support@theaofficial.in. We strongly recommend recording a short unboxing video, as this helps us resolve the matter quickly on your behalf.

Questions?

Write to us at support@theaofficial.in – we are always happy to help.